Policies

Refund and Transfer Policy

• The CWL will only issue full refunds if you request to withdraw from a class 7 days prior to the class starting. 
  • Withdrawals done within one week of the start of class will be at a reduced rate of up to 50% depending on the enrollment minimums in the course being met and refunds are at the discretion of the Executive Director of CWL.
• Failure to comply with any program admission requirement does not entitle you to a refund. (Example: a failed drug/ background test, failure to produce a physical exam sheet, etc...)
• There are no refunds given after a course has begun.
• There are no refunds for online Ed2Go or CE Shop classes.
• Requests for a refund and/or withdrawal from a course must be made via writing and can take up to 2 weeks to process. Please email CWLask@grayson.edu with your withdrawal request.
• Requests to transfer your registration from one course meeting date to a future meeting date can be made by emailing CWLask@grayson.edu. Please note that this request must be made prior to the original date you registered for. Course transfers are approved at the discretion of the CWL, and you may not transfer between unlike courses. If we do not have another upcoming like course for you to transfer to, you will need to be refunded. 
• If a class is canceled you will be sent an email with instructions to request a refund or have your tuition balance applied to another course in the immediate future.    

Cancellation Policy

Courses with low enrollment prior to the start date may be canceled. Students will be notified by their email if a class they are enrolled in has been canceled. If a class is canceled, you will typically be given the option to receive a refund or transfer your registration to a later course date. A refund is automatically processed but can take up to 2 weeks to be processed depending on your method of payment. If you paid with a credit card you will need to contact us with the number to do a charge back as we do not store credit card numbers. 

Certificates, Reprints, and Record Requests

Certificates for recently completed programs usually go out by email within two weeks of course completion. If it has been two weeks and you have not received your certificate, please check your spam folder, then reach out to CWLask@grayson.edu if you cannot find it.

You can request a reprint of your continuing education certificate through a CWL Records Request. Please fill out, sign, and email your request to CWLask@grayson.edu along with a photo of your driver's license/state ID.

The Center for Workplace Learning is required to keep records for up to two years; certificate reprints are available if digital records are on file. You can also request letters of verification through this form. If you require an official transcript, follow the transcript request instructions from the Registrar's Office.

Room Changes and Rescheduling

• Students should consult their student planner or refer to their student email to see any room changes that may occur. 
• Currently all room assigns are on a marquee in the CWL lobby.
• If a class is rescheduled due to unforeseen circumstances the instructor or staff will email the student.

Parking Policy

Review the Campus Parking Regulations 

Code of Conduct Statement

All students are expected to abide by the student code of conduct which can be found in the student handbook

Help Desk

 Students needing technical support for any online platforms may submit a ticket to the help desk.