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SARA Student Complaint and Grievance Process

The National Council for State Authorization Reciprocity Agreements (NC-SARA) provides policies and procedures for complaint resolution for all students taking courses under SARA policies.

Consumer Protection Issues

Examples of issues that may arise in regard to alleged fraudulent activity, violations of SARA policies or more general complaints about improper activities include, but are not limited to:

  1. Veracity of recruitment and marketing materials;
  2. Accuracy of job placement data;
  3. Accuracy of information about tuition, fees and financial aid;
  4. Complete and accurate admission requirements for courses and programs;
  5. Accuracy of information about the institution’s accreditation and/or any programmatic/specialized accreditation held by the institution’s programs;
  6. Accuracy of information about whether course work meets any relevant Professional Licensing requirements or the requirements of specialized Accrediting Agencies;
  7. Accuracy of information about whether the institution’s course work will transfer to other institutions; and
  8. Operation of distance education programs consistent with practices expected by institutional accreditors (and, if applicable, programmatic/specialized accreditors) and/or the C-RAC Guidelines for distance education.

Allegations of criminal offenses or alleged violations of a state’s general-purpose laws may be made directly to the relevant state agencies.

Resolving Student Complaints

Student complaints may be resolved using the following two-step process.

Step 1: Submit Complaint to the Institution

Initial responsibility for resolving a complain resides with Grayson College. To submit a complain to the institution, use the Student Complain Form.

Grayson College's Student Complaint policy can be found under Board Policy Code FLD - Student Complaints

Step 2: For Complaints not Resolved by the Institution

For complaints not resolved by Grayson College, complains may be submitted to the the State of Texas SARA portal, the Texas Higher Education Coordinating Board.

Student Complaints | Texas Higher Education Coordinating Board